Thoughts 10 July 2024 What is operational efficiency and why does it matter to my business? Operational efficiency refers to the ability of a business to deliver its products or services to customers in the most cost-effective manner possible while ensuring high quality.
How-tos 15 May 2024 How to... create show reports with Malcolm! If you work in theatre or entertainment you'll be familiar with show reports. Whilst their use is commonplace most companies, producers or stage managers will have their own bespoke format which caters to
Change log & tech 14 May 2024 Customise the content of your resume Workflow and send FAQ/Article emails A requested feature has gone live - you can now customise the textual content of the resume Workflow and send FAQ/Article emails that Malcolm! sends out. You can edit the settings globally
Thoughts 22 April 2024 Unlocking success: 10 reasons self-service software is your ultimate customer service Investment! Investing in customer self-service software can yield numerous benefits for businesses. Here are ten compelling reasons why it's worth the investment: 1. 24/7/365 availabilityCustomers can quickly access relevant information, troubleshoot common
Thoughts 26 March 2024 The evolution of self-service: from past to future Think customer self-service is a recent invention? Think again! The origins of self-service are fascinating and in some cases surprising. Join us as we take a look at the history of all things