Thoughts 16 October 2023 Knowledge base versus wiki: which is best for your customers? In today’s world businesses are constantly seeking ways to provide valuable information and support to their customers. Two commonly used tools for this purpose are knowledge bases and wikis. Both can be
Thoughts 4 September 2023 The importance of putting the customer first The customer should always come first. Understanding and meeting customer needs and expectations are essential for any business to succeed. It ensures customers feel appreciated and valued, leading to repeat business and higher
Thoughts 6 July 2023 The future of customer service: self service and automation The world is always changing but most would agree that things have never been moving quite as fast as they are today. Customers are now leading busier and busier hyper-connected lives and the
Thoughts 1 June 2023 Why isn't customer service cool? Online, as in real life, service is where the emotion happens - conversations become conversions!
Thoughts 22 April 2022 Service is brand Have you ever had the experience where a brand, company or organisation you quite liked and respected let you down with their customer service? If this sounds familiar you’ve discovered the gap