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Thoughts

Read the musings of the Malcolm! team on customer care, customer service, customer servicing and things like product development here

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Service is brand
Thoughts 22 April 2022

Service is brand

Have you ever had the experience where a brand, company or organisation you quite liked and respected let you down with their customer service?  If this sounds familiar you’ve discovered the gap

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How to scale your customer service and avoid the growing pains of success
Thoughts 2 March 2022

How to scale your customer service and avoid the growing pains of success

It’s a conundrum growing businesses face all the time - how can your company continue to grow whilst not compromising the experience your customers have come to love? In order to solve

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