Service your customers better
Make them happier with Malcolm!
- Enable your customers to self serve 24/7/365
- Service better & faster whilst also reducing cost
- Easily integrate with other systems
- Continually improve via customer feedback
- Surface your support & customer service contextually
- Your customers will love you - How it works
Malcolm! features at a glance
The 6 steps to customer service transformation with Malcolm!
Let Malcolm! take the strain when you service, interact & engage with your users.
Step 1 - Your audience
Decide the audience you’ll use Malcolm! with. It’s usually customers but you can also use Malcolm! with staff, suppliers etc - anyone you regularly communicate with.
Step 2 - Questions & tasks
Think about the questions you are frequently asked, your policies, step by steps or how-to’s plus the recurring tasks or procedures that take up your time.
Step 3 - Setup Malcolm!
Replicate these things in Malcolm! (it’s quick & easy).
Step 4 - Rules & integrations
Set up any rules, automations & integrations you wish to use (e.g. when someone fills out this form email me and put the data into a Google Sheet).
Step 5 - Launch Malcolm!
Put Malcolm! In front of your customers (we’ve loads of options including pulling into your current website).
Step 6 - Manage & optimise
Sit back and relax as your customers self service 24/7/365. You can keep an eye on activity and review any feedback from our dashboard.
The benefits of using Malcolm!
Change your business or organisation for the better right now!
All user types
Work with Customers, Staff, Suppliers, Students, Residents, Brokers, Affiliates, Patrons... you name it!
Save time
Let your users service themselves 24/7/365. Automate your processes.
Drive operational efficiency
Scale what you do with no people related bottlenecks.
Improve user experience
Gain a competitive edge with happy users & inbuilt user feedback.
Bring everything together
Easily plug into other systems and tools you use.
Track & manage
Our dashboard & control panel gives you oversight of all user activity.
Connect Malcolm! to your favourite apps and services
Integrations allow you to route data you collect in Malcolm! into third party services or your own in-house systems using web hooks. We also offer full API access for enterprise users.
Don't just take our word for it
All over the world businesses large and small love Malcolm!
Faster, better easier services
"It's so clever and a great off-the-shelf solution for FAQs and Customer Support Centre. It's also very affordable for SMEs and scale-up businesses like ours.
The tech is first class, the UX is excellent and the team at Malcolm! is very knowledgeable and always happy to offer support and advice."
Try Malcolm! now
- Free 14 days trial
- Instant set-up
- No credit card required
- Cancel anytime
- Value pricing
Trusted and recommended around the world
