Let Malcolm! take the strain when you service, interact & engage with your users.
Identify the audience you’ll use Malcolm! with. It’s usually customers but you can also use Malcolm! with staff, suppliers etc - anyone you regularly communicate with.
Create FAQs or articles to give your customers more information about your product or service, answer commonly asked questions, produce step by steps, how-tos, detail your policies and so on.
Use Workflows to make digital forms and/or multi-step user journeys that take your customers through routine service related requests or tasks. You can collect information, record choices, receive uploaded documents and even take payments.
Set up the things you want to happen automatically each time a customer completes a Workflow. Send emails to the customer, your own staff or third parties like suppliers and/or send data to other applications and services via Integrations & Webhooks.
Add your logo, choose your fonts, colours & other visual preferences so everything looks slick and matches your other digital assets.
Put Malcolm! in front of your customers so they can help themselves 24/7/365. Choose from our hosted hub, floating widgets, overlays or inline embeds which let you bring Malcolm! content contextually into your existing websites & products.
Change your business or organisation for the better right now!
Work with Customers, Staff, Suppliers, Students, Residents, Brokers, Affiliates, Patrons... you name it!
Let your users service themselves 24/7/365. Automate your processes.
Scale what you do with no people related bottlenecks.
Gain a competitive edge with happy users & inbuilt user feedback.
Easily plug into other systems and tools you use.
Our dashboard & control panel gives you oversight of all user activity.
Integrations allow you to route data you collect in Malcolm! into third party services or your own in-house systems using web hooks. We also offer full API access for enterprise users.
All over the world businesses large and small love Malcolm!
"It's so clever and a great off-the-shelf solution for FAQs and Customer Support Centre. It's also very affordable for SMEs and scale-up businesses like ours.
The tech is first class, the UX is excellent and the team at Malcolm! is very knowledgeable and always happy to offer support and advice."