Plans & Pricing
When your 14 day free trial ends you can choose one of the plans below.
We accept payments in USD or GBP...
Micro
$50.00/month
plus VAT if applicable
Best for small or micro businesses with a relatively low amount of customer service content managed by 1 staff/team member.
- Up to 30 FAQs / articles
- Up to 3 Workflows (forms/user journeys) with unlimited completions/payments
- Up to 1 control panel user
- Upgrade for internal team review and approval of content
- Upgrade for internal team management (manage privileges & audit activity)
Most popular
Team
$85.00/month
plus VAT if applicable
Best for small and medium businesses who have more customer service content managed by several staff/team members.
- Up to 100 FAQs / articles
- Up to 10 Workflows (forms/user journeys) with unlimited completions/payments
- Up to 5 control panel users
- Internal team review and approval of content
- Internal team management (manage privileges & audit activity)
Team Plus
$170.00/month
plus VAT if applicable
Best for any businesses who want to use Malcolm! without any content limits managed by unlimited staff/team members.
- Unlimited FAQs / articles
- Unlimited Workflows (forms/user journeys) with unlimited completions/payments
- Unlimited control panel users
- Internal team review and approval of content
- Internal team management (manage privileges & audit activity)
All Malcolm! plans come with our market-leading feature set
- Fast natural language search
- Control of branding and layout
- Ability to password protect content
- Integrations with 000’s of apps
- Embeds, widgets, overlays & plugins
- Comprehensive analytics
- Fully responsive hosted hub
- Version control
- Scheduled publishing
- SEO management
- Use of your own domain (SSL)
- Plus so much more!
Looking for something more? We also offer Enterprise plans.
Enterprise
Best for larger businesses who have high volume or complex user servicing needs and/or bespoke integration requirements.
- Full API access
- Phone support
- Enterprise plans are custom to you and can include training, 24/7/365 support, custom integrations, unlimited instances, development and design hours, etc.
- All features of Malcolm! FAQ and Malcolm! Workflow
- Unlimited FAQs
- Unlimited Workflows
- Unlimited admin users
- Full control of branding
- We believe in clear pricing with no setup or hidden costs. Users on our Micro, Team and Team Plus plans enjoy a rolling monthly contract - you can cancel any time and take your data with you. See our billing FAQ’s or contact us for more info.