Plans & Pricing

When your 14 day free trial ends you can choose one of the plans below.

Micro
Micro
Micro plan icon Best for small or micro businesses with a relatively low amount of customer service content managed by 1 staff/team member.
  • Up to 30 FAQs / articles
  • Up to 3 Workflows (forms/user journeys) with unlimited completions
  • Up to 1 control panel user
  • Upgrade for internal team review and approval of content
  • Upgrade for internal team management (manage privileges & audit activity)
Team
Most popular
Team
Team plan icon Best for small and medium businesses who have more customer service content managed by several staff/team members.
  • Up to 100 FAQs / articles
  • Up to 10 Workflows (forms/user journeys) with unlimited completions
  • Up to 5 control panel users
  • Internal team review and approval of content
  • Internal team management (manage privileges & audit activity)
Team Plus
Team Plus
Team Plus plan icon Best for any businesses who want to use Malcolm! without any content limits managed by unlimited staff/team members.
  • Unlimited FAQs / articles
  • Unlimited Workflows (forms/user journeys) with unlimited completions
  • Unlimited control panel users
  • Internal team review and approval of content
  • Internal team management (manage privileges & audit activity)
All Malcolm! plans come with our market-leading feature set
All Malcolm! plans come with our market-leading feature set
  • Fast search icon
    Fast natural language search
  • Customise brand icon
    Control of branding and layout
  • Padlock icon
    Ability to password protect content
  • Integrations icon
    Integrations with 000’s of apps
  • Web admin icon
    Embeds, widgets, overlays & plugins
  • Analytics icon
    Comprehensive analytics
  • Responsive icon
    Fully responsive hosted hub
  • Version control icon
    Version control
  • Schedule icon
    Scheduled publishing
  • SEO icon
    SEO management
  • Domain options icon
    Use of your own domain (SSL)
  • Plus more icon
    Plus so much more!

Looking for something more? We also offer Enterprise plans.

Enterprise
Enterprise
Best for larger businesses who have high volume or complex user servicing needs and/or bespoke integration requirements.
  • Full API access
  • Phone support
  • Enterprise plans are custom to you and can include training, 24/7/365 support, custom integrations, unlimited instances, development and design hours, etc.
  • We believe in clear pricing with no setup or hidden costs. Users on our Micro, Team and Team Plus plans enjoy a rolling monthly contract - you can cancel any time and take your data with you. See our billing FAQ’s or contact us for more info.