Features

Malcolm! is a set of easy to use web based tools that help you interact with your users.

User Workflows

Turn recurring tasks and procedures into Workflows. Create anything from a basic form to a complex multi-step customer journey. Start from scratch or use one of our pre-configured templates.

Create whatever you need!

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Forms
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Questionnaires
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Wizards
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Surveys
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FAQs and Knowledge Base

Teach Malcolm! the answers to your Frequently Asked Questions and let your users find their own answers using natural language search or by browsing a Knowledge Base. Plus users can rate your answers helping you continually improve your content.

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Widgets & Plugins

If you already have a website or app we make it super easy to implement Malcolm! with a variety of widgets and plugins.

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Easy to use WordPress plugin available
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Embed into your current site with a few lines of code
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Activate our widget anywhere on your site
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Hub

If you don't have a website or you'd like to create a dedicated area for the content within Malcolm! you'll love our hosted Hub.

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Fast and fully responsive
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Comprehensive branding control
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Get up and running in minutes
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Use your own domain or subdomain

Connect Malcolm!

Connect Malcolm! with over 1,000 third party apps or services. You can also integrate with your own systems via Webhooks.

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API

If you're on an enterprise plan you'll enjoy access to our powerful API and SDKs. Integrate Malcolm! tightly with your other systems and enjoy full programatic access to all our functionality.

Manage & Analyse

Configure and monitor all user activity in MyMalcolm - our powerful and simple to use control panel and dashboard.

Admin screen: Comprehensive Analytics
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Comprehensive Analytics
Admin screen: Build Workflows
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Build Workflows
Admin screen: Manage Content
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Manage Content
Admin screen: Branding Control
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Branding Control
Admin screen: Team Administration
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Team Administration
Admin screen: Integration Configuration
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Integration Configuration

And much much more!

See full list of features here

A better way to interact with your customers

Malcolm! is a set of easy to use tools that lets your users service, interact & engage with you online.

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