Malcolm! is a set of easy to use web based tools that help you interact with your users.

User Workflows

Turn recurring tasks and procedures into Workflows (digital forms). Create anything from a basic form to a complex multi-step customer journey. Start from scratch or use one of our pre-configured templates.

Create whatever you need!

More about Workflows
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FAQs and Knowledge Base

Teach Malcolm! the answers to your Frequently Asked Questions and let your users find their own answers using natural language search or by browsing a Knowledge Base. Plus users can rate your answers helping you continually improve your content.

More about FAQs & Knowledge Base
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Embeds, Widgets, Overlays & Plugins

If you already have a website or app we make it super easy to surface the content you create in Malcolm! via a variety of embed, widget, overlay and plugin options.

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Easy to use WordPress plugin available
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Embed into your current site with a few lines of code
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Activate our widget anywhere on your site
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If you don't have a website or you'd like to create a dedicated area for the content within Malcolm! you'll love our hosted Hub.

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Fast and fully responsive
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Comprehensive branding control
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Get up and running in minutes
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Use your own domain or subdomain

Connect Malcolm!

Connect Malcolm! with over 1,000 third party apps or services. You can also integrate with your own systems via Webhooks.

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If you're on an enterprise plan you'll enjoy access to our powerful API and SDKs. Integrate Malcolm! tightly with your other systems and enjoy full programatic access to all our functionality.

Manage & Analyse

Configure and monitor all user activity in MyMalcolm - our powerful and simple to use control panel and dashboard.

Admin screen: Comprehensive Analytics
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Comprehensive Analytics
Admin screen: Build Workflows
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Build Workflows
Admin screen: Manage Content
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Manage Content
Admin screen: Branding Control
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Branding Control
Admin screen: Team Administration
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Team Administration
Admin screen: Integration Configuration
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Integration Configuration

And much much more!

See full list of features here

A better way to interact with your customers

Malcolm! is a set of easy to use tools that lets your users service, interact & engage with you online.

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