Features

Use some or all of our features to turbo charge your customer service.

FAQs and Knowledge Base

Teach Malcolm! the answers to your Frequently Asked Questions and let your users find their own answers using natural language search or by browsing a Knowledge Base. Plus users can rate your answers helping you continually improve.

More about FAQs & Knowledge Base
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User Workflows (digital forms)

Turn recurring tasks and procedures into Workflows! Create anything from a basic form to a complex multi-step customer journey. Start from scratch or use one of our pre-configured templates.

Create whatever you need!

More about Workflows
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Forms
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Questionnaires
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Wizards
Icon feedback
Surveys
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Payments

Stripe

Connect Malcolm! with your Stripe account and take payments in Workflows from your customers.

Embeds, Widgets, Overlays & Plugins

If you already have a website or app we make it super easy to implement Malcolm! with a variety of widgets and plugins.

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Easy to use WordPress plugin available
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Embed into your current site with a few lines of code
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Activate our widget anywhere on your site
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Hub

If you don't have a website or you'd like to create a dedicated area for the content within Malcolm! you'll love our hosted Hub.

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Fast and fully responsive
Branding icon
Comprehensive branding control
Fast setup icon
Get up and running in minutes
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Use your own domain or subdomain

Integrations

Connect Malcolm! with over 1,000 third party apps or services. You can also integrate with your own systems via Webhooks.

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API

If you're on an enterprise plan you'll enjoy access to our powerful API and SDKs. Integrate Malcolm! tightly with your other systems and enjoy full programatic access to all our functionality.

Manage & Analyse

Configure and Monitor all user activity in MyMalcolm - our powerful and simple to use control panel and dashboard.

See an Overview of MyMalcolm here
Admin screen: Comprehensive Analytics
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Comprehensive Analytics
Admin screen: Build Workflows
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Build Workflows
Admin screen: Manage Content
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Manage Content
Admin screen: Branding Control
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Branding Control
Admin screen: Team Administration
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Team Administration
Admin screen: Integration Configuration
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Integration Configuration

And much much more!

See full list of features here

Service your customers better

Make them happier with Malcolm!

  • Enable your customers to self serve 24/7/365
  • Service better & faster whilst also reducing cost
  • Easily integrate with other systems
  • Continually improve via customer feedback
  • Surface your support & customer service contextually
  • Your customers will love you - How it works
Get Started here