How it works

Let Malcolm! take the strain when you service, interact & engage with your users.

1
Users

Decide the audience you’ll use Malcolm! with

Malcolm! can be used with all types of users: Customers, Staff, Suppliers, Students, Residents, Brokers, Affiliates, Patrons... you name it!

2
Tasks

Identify the questions you are frequently asked, your recurring tasks & procedures

Think of "stuff" that takes up your time: answering questions, explaining policies, approaches or how to do something. Emails & phone calls chasing information. Data entry and re-keying information.

3
Teach

Replicate these things in Malcolm!

Using the "MyMalcolm" control panel turn tasks & processes into forms / user journeys and create your frequently asked questions / knowledge base.

4
Automation

Set up any rules, automations & integrations you wish to use

Choose who gets notified when a task or process is completed and connect Malcolm! to other apps and systems so you can pass through user data automatically.

5
Implement

Choose how to implement

We can offer you a hosted branded site for your users or you can bring Malcolm! into your current site via widgets, plugins and APIs.

6
Relax

Sit back & relax!

Monitor all user activity from the MyMalcolm! control panel & dashboard.

Service your customers better

Make them happier with Malcolm!

  • Enable your customers to self serve 24/7/365
  • Service better & faster whilst also reducing cost
  • Easily integrate with other systems
  • Continually improve via customer feedback
  • Surface your support & customer service contextually
  • Your customers will love you - How it works
Get Started here