How it works

Let Malcolm! take the strain when you service, interact & engage with your users.

1
Users

Define who your users are

Malcolm! can be used with all types of users: Customers, Staff, Suppliers, Students, Residents, Brokers, Affiliates, Patrons... you name it!

2
Tasks

Identify your recurring tasks, procedures & the questions you are frequently asked

Think of "stuff" that takes up your time: answering questions, explaining policies, approaches or how to do something. Emails & phone calls chasing information. Data entry and re-keying information.

3
Teach

Teach Malcolm! to handle those things

Using the "MyMalcolm" control panel turn tasks & processes into forms / user journeys and create your frequently asked questions / knowledge base.

4
Automation

Set up your rules, automations & integrations

Choose who gets notified when a task or process is completed and connect Malcolm! to other apps and systems so you can pass through user data automatically.

5
Implement

Choose how to implement Malcolm! - we've lots of options!

We can offer you a hosted branded site for your users or you can bring Malcolm! into your current site via widgets, plugins and APIs.

6
Relax

Sit back & relax!

Monitor all user activity from the MyMalcolm! control panel & dashboard.

A better way to interact with your customers

Malcolm! is a set of easy to use tools that lets your users service, interact & engage with you online.

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