Let Malcolm! take the strain when you service, interact & engage with your users.
Decide the audience you’ll use Malcolm! with. It’s usually customers but you can also use Malcolm! with staff, suppliers etc - anyone you regularly communicate with.
Think about the questions you are frequently asked, your policies, step by steps or how-to’s plus the recurring tasks or procedures that take up your time.
Replicate these things in Malcolm! (it’s quick & easy).
Set up any rules, automations & integrations you wish to use (e.g. when someone fills out this form email me and put the data into a Google Sheet).
Put Malcolm! In front of your customers (we’ve loads of options including pulling into your current website).
Sit back and relax as your customers self service 24/7/365. You can keep an eye on activity and review any feedback from our dashboard.
Change your business or organisation for the better right now!
Work with Customers, Staff, Suppliers, Students, Residents, Brokers, Affiliates, Patrons... you name it!
Let your users service themselves 24/7/365. Automate your processes.
Scale what you do with no people related bottlenecks.
Gain a competitive edge with happy users & inbuilt user feedback.
Easily plug into other systems and tools you use.
Our dashboard & control panel gives you oversight of all user activity.
Integrations allow you to route data you collect in Malcolm! into third party services or your own in-house systems using web hooks. We also offer full API access for enterprise users.
All over the world businesses large and small love Malcolm!
"It's so clever and a great off-the-shelf solution for FAQs and Customer Support Centre. It's also very affordable for SMEs and scale-up businesses like ours.
The tech is first class, the UX is excellent and the team at Malcolm! is very knowledgeable and always happy to offer support and advice."