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Malcolm! Blog

The latest news, features, happenings and customer centric thoughts from the Malcolm! team

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How self-service became the secret sauce for membership growth
Thoughts 11 September 2025

How self-service became the secret sauce for membership growth

Membership growth isn’t about louder marketing - it’s about smarter self-service.

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New Zoho Desk & Zoho CRM integration
Change log & tech 23 July 2025

New Zoho Desk & Zoho CRM integration

We're excited to let you know that we've just added a new Zoho integration to Malcolm! Another great way to make Malcolm! work even harder for you and make things better for your customers. 🎉

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Reset feedback ratings
Change log & tech 21 April 2025

Reset feedback ratings

You can now reset the feedback rating for an item of content to unrated. This can be useful in scenarios where you have substantially changed that item of content and want a "fresh start" for your user ratings.

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A smarter way to run your residential building: why you need a Malcolm! powered building hub
Thoughts 14 April 2025

A smarter way to run your residential building: why you need a Malcolm! powered building hub

Managing a residential building is no small task. Whether you’re part of a residents' association, right to manage company (RTM) or resident management company (RMC) the list of responsibilities is long – keeping

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What your online knowledge base says about you as a business
Thoughts 4 January 2025

What your online knowledge base says about you as a business

More often than not these days your business’s online presence is often the first point of contact with potential customers. Whether through your website, social media profiles or your Online Knowledge Base

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