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Malcolm! Blog

The latest news, features, happenings and customer centric thoughts from the Malcolm! team

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Invisible tags
Change log & tech 17 October 2019

Invisible tags

We've just added the ability to add invisible tags to Malcom! FAQs - you can use these to influence search results but not show to your users on the front end. Associated support

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Set your instance time zone
Change log & tech 14 October 2019

Set your instance time zone

You can now set the time zone that your instance runs in - this can be super useful to avoid any confusion when you have team members in different time zones! Associated support

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Turn the email this answer / send by email functionality off on a per FAQ or global basis
Change log & tech 8 October 2019

Turn the email this answer / send by email functionality off on a per FAQ or global basis

Currently by default your users can opt to have an FAQ sent to them by email. If you want to turn this feature off completely or just on certain FAQs you now can!

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Linking to Workflows via URL & pre-populating values by URL
Change log & tech 1 October 2019

Linking to Workflows via URL & pre-populating values by URL

This is an amazing update even if we say so ourselves :-) The ability to put values into Workflows via the URL used to access that Workflow opens up a whole world of

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Save and resume Workflows
Change log & tech 27 September 2019

Save and resume Workflows

This is a biggie, much requested and brings so much more power to Malcolm! You can now let your users save their progress in a Workflow. They can return later (via a unique

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