Question and answer

Malcolm! FAQ

Malcolm! FAQ is a powerful featured packed knowledge base which lets your customers self serve and quickly find the answer to their question.

It’s easy to set up, quick to customise and a doddle to administer.
Fast search icon
Fast, powerful search
Autocomplete icon
Intelligent autocomplete/type ahead functionality
Padlock icon
Password protect your content
Responsive icon
Desktop, tablet and mobile responsive
Browse icon
Multiple browse options including categories, tags, popular, trending, recently added, recently viewed and user favourite FAQs
User ratings icon
User ratings
Icon feedback
User feedback
Email FAQ icon
Send FAQ to email
Web admin icon
Powerful and easy to use web based administration
Editors icon
Easily create and manage FAQ content with WYSIWYG and markdown editors
Media icon
Include your own media in FAQs
Version control icon
Version control, draft and preview management
Schedule icon
Scheduled publishing
Organise icon
Organise your FAQ’s internally with labels and favourites
Manage users icon
Manage internal users & their editing / publishing privileges, audit trail of all changes
Internal approvals icon
Internal approval management
SEO icon
Search engine friendly with options to configure URLs and search engine indexing
Promotions icon
Manage promotional areas
Hidden icon
Manage hidden FAQ’s, can exclude from search and browse and password protect
Analytics icon
Comprehensive analytics
Delivered icon
Delivered as a fully hosted solution or various options to integrate into your current website, social spaces or apps
Responsive icon
Desktop, tablet and mobile responsive
Domain options icon
Use your own domain / subdomain or ours
Customise brand icon
Customise look and feel to reflect your brand (full theme styling)
Tracking tags icon
Add and manage third party tracking tags
Page meta icon
Add and manage page meta information
Fast setup icon
Immediate set up, you can be up and running within minutes
Self-service open

Encourage self service

Use Malcolm! FAQ on your customer facing websites to encourage self service 24/7/365, make your customers happy and reduce support calls and tickets.

Team management

Assist your team

Malcolm! FAQ can also be used internally within your company or organisation to assist your contact centre teams or act as a knowledge base for initiatives, projects, departments, assets, products, services etc.

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