For example, refuse collection details, emergency contacts, instruction manuals, procedures, management company contacts, service charge billing, available communal services.
For example, updating resident details, reporting maintenance issues, booking communal resources, applying for gym or car parking, key release authority etc.
For example, automatically send maintenance issue to relevant contractor, log key releases requests in a spreadsheet or database etc.
Let Malcolm! take the strain when you service, interact & engage with your residents.
Define who your users are.
Identify your recurring tasks, procedures & the questions you are frequently asked.
Teach Malcolm! to handle those things.
Set up your rules, automations & integrations.
Choose how to implement Malcolm! - we've lots of options!
Sit back & relax!
Malcolm! has built in support for many popular apps and can connect with over 1,000 apps & services via Zapier. We also support Webhooks.
Store uploaded workflow files in your Dropbox folder.
Sign up customers to a MailChimp distribution list.
Send an email to a workflow email address.
Create new Prospects and sync to Salesforce in Pardot.
Create new Sales Leads and Service Cases in Salesforce.
Send an SMS to yourself or to a workflow phone number.
Create a new support ticket in Zendesk at the end of a workflow.
Create and populate a new row or column & more.
Log a new issue based on user input in a Workflow.
Create tasks, contacts, tickets, engagements, events & more.
Create news task, story, subtask, user, project & more.
Send a message to user or channel, create channel, set status & more.
Create a contact, send email, add event.
Create list, card, comment, label & more.
Connect 1000s more of your favourite apps and services to Malcolm! via Zapier
Our residents now have access to support services 24 hours a day, 7 days a week so they can solve any issues they have around their work schedules. By allowing residents to self service we are now able free up staff time to help those with more bespoke requirements.
Use Malcolm! to create a Residents Portal.