Empower your Residents!

Use Malcolm! to create a Residents Portal.

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Share information about your residence

For example, refuse collection details, emergency contacts, instruction manuals, procedures, management company contacts, service charge billing, available communal services.

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Create slick forms for common tasks

For example, updating resident details, reporting maintenance issues, booking communal resources, applying for gym or car parking, key release authority etc.

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Route data to third party apps

For example, automatically send maintenance issue to relevant contractor, log key releases requests in a spreadsheet or database etc.

How it works

Let Malcolm! take the strain when you service, interact & engage with your residents.

1. Users

Define who your users are.

2. Tasks

Identify your recurring tasks, procedures & the questions you are frequently asked.

3. Teach

Teach Malcolm! to handle those things.

4. Automation

Set up your rules, automations & integrations.

5. Implement

Choose how to implement Malcolm! - we've lots of options!

6. Relax

Sit back & relax!

Connect Malcolm! with your favourite apps and services

Malcolm! has built in support for many popular apps and can connect with over 1,000 apps & services via Zapier. We also support Webhooks.

Built in


Store uploaded workflow files in your Dropbox folder.

Built in


Sign up customers to a MailChimp distribution list.

Built in


Send an email to a workflow email address.

Built in


Create new Prospects and sync to Salesforce in Pardot.

Built in


Create new Sales Leads and Service Cases in Salesforce.

Built in


Send an SMS to yourself or to a workflow phone number.

Built in


Create a new support ticket in Zendesk at the end of a workflow.

Popular via Zapier

Google Sheets

Create and populate a new row or column & more.

Popular via Zapier


Log a new issue based on user input in a Workflow.

Popular via Zapier


Create tasks, contacts, tickets, engagements, events & more.

Popular via Zapier


Create news task, story, subtask, user, project & more.

Popular via Zapier


Send a message to user or channel, create channel, set status & more.

Popular via Zapier

Office 365

Create a contact, send email, add event.

Popular via Zapier


Create list, card, comment, label & more.


Connect 1000s more of your favourite apps and services to Malcolm! via Zapier

Malcolm! is a set of easy to use web based tools that help you interact with your users

Admin screen: Analytics Dashboard
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Understand you customers

Better understand your customers with feedback and analytics that let you see what they like and want.

Hosted Hub screen: Workflow
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Service customers 24 hours a day

Service your customers with an always on service portal day or night.

Admin screen: Integration Configuration
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Link with other apps

Plug into thousand of other apps that you know and love via Malcolm!'s Integrations.

Admin screen: Control Panel
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Easy to use and impliment

Our control panel has been designed to be flexible yet easy to use and understand.

Admin screen: Branding
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Match your brand identity

Create a familiar and trustworthy enviroment for your visitors with Malcolm!'s brand tools.

Hosted Hub screen: Home
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Huge return on investment

If Malcolm! Saves you 30 mins a day that is almost 8 days a year you'll get back!

Faster, better easier resident services

Our residents now have access to support services 24 hours a day, 7 days a week so they can solve any issues they have around their work schedules. By allowing residents to self service we are now able free up staff time to help those with more bespoke requirements.

Mark Simmons, Concierge Director - Greenways Business Park

Empower your Residents!

Use Malcolm! to create a Residents Portal.

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