Malcolm! Blog

If you work in theatre or entertainment you'll be familiar with show reports. Whilst their use is commonplace most companies, producers or stage managers will have their own bespoke format which caters to

A requested feature has gone live - you can now customise the textual content of the resume Workflow and send FAQ/Article emails that Malcolm! sends out. You can edit the settings globally

Investing in customer self-service software can yield numerous benefits for businesses. Here are ten compelling reasons why it's worth the investment: 1. 24/7/365 availabilityCustomers can quickly access relevant information, troubleshoot common

Think customer self-service is a recent invention? Think again! The origins of self-service are fascinating and in some cases surprising.  Join us as we take a look at the history of all things

Think you know all there is to know about self-service? Think again! From the first coin-operated vending machines to the sleek digital kiosks we use today, self-service technologies have woven their way into