A cool little feature to kick off 2024!
Email answers are what we call the email alerts that are triggered when a Workflow is completed. You can have as many of these as you like and customise the content of these as well as the criteria that must be met for them to be triggered. They are perfect for sending follow up actions to your customer, your own staff or third parties (such as suppliers).
With this update you can now set a custom reply-to value to the email Malcolm! sends. This can be set as an absolute value or, alternatively, can be a value from the Workflow that has just been completed (such as a customer's email address).
You'll see the new options in the "Customise email theme, sender and content" dialog.
This new feature has been requested by several customers and - as an example - in a scenario where you want to hit reply to an email answer alert (for example to reply directly to the customer) can save lots of time.