Malcolm! Blog

Here at Malcolm! HQ we're excited to be rolling out a new offering to support customers who want to work in ongoing partnership with us to create incredible customer self-servicing and automation solutions

In today’s world businesses are constantly seeking ways to provide valuable information and support to their customers. Two commonly used tools for this purpose are knowledge bases and wikis. Both can be

Embeds make it easy to surface a subset of the content you create in Malcolm! in different places (for example your main website or inside your web application) and in a number of

Add huge value to your business by setting up a customer portal, powered by Malcolm! and use Auth0 to handle your end-user management & login credentials. With a customer portal you can: digitise

The customer should always come first. Understanding and meeting customer needs and expectations are essential for any business to succeed. It ensures customers feel appreciated and valued, leading to repeat business and higher