Malcolm! Blog

This update has been requested by a number of customers and lets the owner of an instance change the notifications their team members receive.   This is particularly useful when inviting new team members

Hey hey it's November already, where has the year gone?!   Here at Malcolm! HQ as well as working on big shiny new features we also make a lot of smaller updates and enhancements

Here at Malcolm! HQ we're excited to be rolling out a new offering to support customers who want to work in ongoing partnership with us to create incredible customer self-servicing and automation solutions

In today’s world businesses are constantly seeking ways to provide valuable information and support to their customers. Two commonly used tools for this purpose are knowledge bases and wikis. Both can be

Embeds make it easy to surface a subset of the content you create in Malcolm! in different places (for example your main website or inside your web application) and in a number of