Malcolm! At your service
Navigation
  • Features
  • Integrations
  • Solutions
  • Pricing
  • Blog
  • Help
  • Log in
  • Sign up - free trial
Log in Sign up Free trial

Malcolm! Blog

The latest news, features, happenings and customer centric thoughts from the Malcolm! team

Categories
  • Home
  • How-tos
  • News
  • Thoughts
  • Change log & tech
Anchor links ⚓
Change log & tech 2 August 2023

Anchor links ⚓

We've now added the ability to scroll the user to certain parts of your content on the same page/screen via anchor links. Anchor links, also known as "jump links," allow users to

  • Twitter Tweet
  • Facebook Share
Collapsible content
Change log & tech 27 July 2023

Collapsible content

We now support collapsible content in Malcolm!  This means your customer stays on the same page or screen but can click a link to reveal extra content you place in the collapsible section.

  • Twitter Tweet
  • Facebook Share
The future of customer service: self service and automation
Thoughts 6 July 2023

The future of customer service: self service and automation

The world is always changing but most would agree that things have never been moving quite as fast as they are today.  Customers are now leading busier and busier hyper-connected lives and the

  • Twitter Tweet
  • Facebook Share
Why isn't customer service cool?
Thoughts 1 June 2023

Why isn't customer service cool?

Online, as in real life, service is where the emotion happens - conversations become conversions!

  • Twitter Tweet
  • Facebook Share
How to... set Workflow values in the URL and link your systems together
How-tos 12 May 2023

How to... set Workflow values in the URL and link your systems together

A really powerful feature of Malcolm! Workflows is the ability to automatically populate one or more of the values within a Workflow via the URL that links to it. By using this feature

  • Twitter Tweet
  • Facebook Share
Newer Page 6 of 23 Older
About  •  Agency Services  •  Support  •  Contact  •  Malcolm! Platform
© Copyright 2025 Acknowledgement Ltd
© Copyright 2025 Acknowledgement Ltd  •  Terms of Service  •  Privacy Policy