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Malcolm! Blog

The latest news, features, happenings and customer centric thoughts from the Malcolm! team

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Email answer logs
Change log & tech 14 March 2022

Email answer logs

A quick feature update ahead of some much more chunky features coming very soon - we've added additional logging to MyMalcolm for your Workflow email answers.   You'll find this log in the Analyse

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How to... respond to events in a timely way with Malcolm!
How-tos 3 March 2022

How to... respond to events in a timely way with Malcolm!

We live in a very fast moving world and even the most organised companies or organisations can be caught on the back foot by rapidly emerging events or situations such as extreme weather,

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How to scale your customer service and avoid the growing pains of success
Thoughts 2 March 2022

How to scale your customer service and avoid the growing pains of success

It’s a conundrum growing businesses face all the time - how can your company continue to grow whilst not compromising the experience your customers have come to love? In order to solve

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How to... surface support within your SaaS product or online service
How-tos 20 February 2022

How to... surface support within your SaaS product or online service

If you are a SaaS business or have some sort of online product or service you’ll be aware of how important good customer/user support and service is.  Hopefully you have a

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Change the base URLs of your hosted hub
Change log & tech 14 February 2022

Change the base URLs of your hosted hub

Another much requested feature for you today - the ability to change the base URLs used in your hosted hub.  This is the part of the URL after your domain name (which of

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