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Malcolm! Blog

The latest news, features, happenings and customer centric thoughts from the Malcolm! team

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Some Mews News
Change log & tech 29 March 2022

Some Mews News

We've just added an integration with Mews PMS to Malcolm! This is exciting news for our customers in the hospitality space as you can now use a Malcolm! workflow to capture information or

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Use "and" rules in integrations and email answers
Change log & tech 21 March 2022

Use "and" rules in integrations and email answers

One of the really great things about Malcolm! Workflows is that once you collect your user or customer data you can route it to other places via email alerts (we call these "email

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Email answer logs
Change log & tech 14 March 2022

Email answer logs

A quick feature update ahead of some much more chunky features coming very soon - we've added additional logging to MyMalcolm for your Workflow email answers.   You'll find this log in the Analyse

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How to... respond to events in a timely way with Malcolm!
How-tos 3 March 2022

How to... respond to events in a timely way with Malcolm!

We live in a very fast moving world and even the most organised companies or organisations can be caught on the back foot by rapidly emerging events or situations such as extreme weather,

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How to scale your customer service and avoid the growing pains of success
Thoughts 2 March 2022

How to scale your customer service and avoid the growing pains of success

It’s a conundrum growing businesses face all the time - how can your company continue to grow whilst not compromising the experience your customers have come to love? In order to solve

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