Change log & tech 9 August 2023 Email values picker This feature update is hugely powerful and one we are very excited about! You can now place individual values from a completed Workflow anywhere inside the automated emails you set Malcolm! to send
Change log & tech 2 August 2023 Anchor links ⚓ We've now added the ability to scroll the user to certain parts of your content on the same page/screen via anchor links. Anchor links, also known as "jump links," allow users to
Change log & tech 27 July 2023 Collapsible content We now support collapsible content in Malcolm! This means your customer stays on the same page or screen but can click a link to reveal extra content you place in the collapsible section.
Thoughts 6 July 2023 The future of customer service: self service and automation The world is always changing but most would agree that things have never been moving quite as fast as they are today. Customers are now leading busier and busier hyper-connected lives and the
Thoughts 1 June 2023 Why isn't customer service cool? Online, as in real life, service is where the emotion happens - conversations become conversions!